题目：Analysis and Search to Improve Online Government Services

报告人：Paul THOMAS

时间：7月29日上午11点至12点

地点：信息楼四楼学术报告厅

摘要：
     Government departments deal with many programmes and have many
 partners, collaborators, and clients as well as serving many
 citizens.  This can make their websites large and complex, and
 useful information can be hard to find.
    This talk describes work we have done with Centrelink, a large
 government agency in Australia, to improve the online experience.
 Novel analysis of user sessions can spot "struggling" sessions in
 real time, and distributed search software can provide information
 even without a user query.  These are combined in tools which
 support website visitors and web authors alike.

报告人简介：
Paul is a postdoctoral fellow with CSIRO, Australia`s largest
government research organisation, where he works on tools for managing
online information: information retrieval, natural language
processing, and human-computer interaction. His work has been published
in several top tier conferences, including SIGIR and CIKM.
More details can be found at http://es.csiro.au/people/paul/.